Refund policy

Effective Date: October 24, 2025

Thank you for shopping with C-BOUND. We want you to love your purchase! If for any reason you’re not completely satisfied, we’re here to help.

1. Return Period

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it — unworn or unused, with tags and in its original packaging.

  • Include the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

3. How to Start a Return

To start a return, please contact us at c.boundclo@gmail.com.
Once your return request is approved, we will send you:

  • A return shipping label, and

  • Instructions on how and where to send your package.

Return shipping costs:
Shipping charges will apply if your order was:

  • Unclaimed at customs,

  • Returned by the customer, or

  • Sent to an incorrect address provided at checkout.

4. Return Addresses

Please send returns to one of the following addresses, depending on where your order was originally shipped from:

  • European Warehouse: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia

  • Spain Warehouse: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain

  • UK Warehouse: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ

  • US & Mexico Warehouse: 217 Wrangler Drive, Coppell, Texas, 75019

5. Damages and Issues

Please inspect your order upon delivery and contact us immediately at c.boundclo@gmail.com if:

  • The item is defective or damaged, or

  • You receive the wrong item.

We’ll evaluate the issue and make it right as quickly as possible.

6. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom or personalized products

  • Personal care goods (e.g., cosmetics, hygiene items)

  • Hazardous materials, flammable liquids, or gases

We also cannot accept returns on:

  • Sale items, or

  • Gift cards.

If you’re unsure whether your item qualifies, please contact us before returning it.

7. Exchanges

The fastest way to receive your desired item is to return your current item and, once approved, make a new purchase.

8. EU Customer Rights – 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Your item must still meet the return conditions (unused, with tags, in original packaging, with proof of purchase).

9. U.S. Customer Returns

For U.S. customers, returns are accepted in accordance with Federal Trade Commission (FTC) and applicable state consumer laws.

  • Returns must be initiated within 30 days of delivery.

  • Refunds will be issued to the original form of payment.

  • Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect.

Some states (e.g., California) may provide additional rights — contact us if you believe these apply.

10. Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund was approved.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund approval, contact us at c.boundclo@gmail.com.

11. Contact Us

For any questions about returns, exchanges, or refunds, reach out to:
📧 c.boundclo@gmail.com